Shipping & Returns
Before returning ANY product to us, please contact the Office.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 30 days of receipt. We will Issue Credit to your account. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. A copy of the invoice relating to the product must be included or noted with returned goods.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
Warranty Returns
All footwear is supplied with a manufacturers warranty against faulty materials and/or workmanship. Please contact us by phone or email to discuss a possible warranty claim.
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.